Clear terms, agreed together.
This page explains what we discuss before a project. It is not a final service agreement or an automatic acceptance of an order.
Scope and deliverables
We confirm the deliverables, formats, length, creative direction and price in writing before paid work begins. Standard delivery is 3-5 days after the brief is approved. Plan credits are used for agreed deliverables, not access to a self-serve generator.
Payment
A 50% upfront payment is required to start work. No payment is collected on this website. Do not transfer money based on a screenshot, QR code or a third-party message. Ask for payment details through our confirmed contact channel after the scope is agreed.
Revisions and schedule
One round of edits is included at no additional charge. We confirm the delivery schedule and what counts as an edit in the approved brief. Changes outside the agreed scope may require a new quote.
Ownership and usage
The client may use the final video once it is fully paid. The project agreement covers source files, images, any broader ownership transfer and applicable third-party asset restrictions.
Cancellation and refunds
A cancellation before work begins receives a full refund of the upfront payment. No refund is available after delivery. Cancellation after work begins but before delivery is addressed in the project agreement, which we confirm before starting.
AI and portfolio concepts
AI-assisted images and animation may be used. Portfolio concepts and named characters are fictional examples, not client endorsements or proof of product performance. Any disclosure needs for your campaign should be agreed in the brief.
Make them feel something.
Ideas, imagery and presenter-led stories with emotion at the center. Tell us what you are imagining.
Email the studio ↗Message us on WhatsApp, or email ascendai.ugc@gmail.com with a short brief.